Refund policy
Return & Refund Policy
At LadiesDiva, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging with all tags attached.
- You must provide a receipt or proof of purchase.
Non-Returnable Items
The following items cannot be returned:
- Used or damaged items
- Items without original packaging
- Sale or clearance items (if applicable)
- Personal or hygiene products
Refunds
Once we receive your returned item, we will inspect it and notify you of the status.
If your return is approved:
- Your refund will be processed within 5–7 business days
- The refund will be issued to your original payment method
Late or Missing Refunds
If you haven’t received your refund yet:
- First check your bank account again
- Then contact your bank or payment provider
- If you still have not received it, please contact us at ladiesdiva10@gmail.com
Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, contact us at ladiesdiva10@gmail.com.
Shipping Returns
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 Email: ladiesdiva10@gmail.com